Our team of global logistics professionals brings together decades of experience in every link of the supply chain. With the diversity of our business, the Allport Cargo Services provides a wide range of challenging opportunities and an ideal environment for career-minded individuals.
Position Summary:
The Operations Implementation Manager leads and reviews with internal and external Global project stakeholders for multiple large-scale projects. This role executes implementation documentation and platform configuration requirements of full-scale projects to include but not limited to: Standard Operating Procedures, Carrier Routing Guides, Nexus configuration workbooks while supporting requests for integrations and/or continuous improvement opportunities for the onboarding of new business as well as, customized logistics development projects. The Operations/Implementation Manager collaborates with origin and destination account management on processes leading to a customer go-live on the ACS 3PL/PO Management model.
Primary Responsibilities:
- Lead Implementation of new business awards or next phase projects of existing business with a focus on creating operational documentation
- SOP (Standard Operating Procedure) development defining customer-specific processes for vendor shipping windows, booking exceptions, carrier allocation, commercial documentation, invoicing, and security initiatives.
- Develop test plans supporting the Infor Nexus Configuration and UAT (User-Acceptance Testing) guides following SOP requirements.
- Manage tasks against Work Front Project Plan to meet deadlines and minimize risks
- Communicate, engage, and support customer business partners during implementation
- Provide Weekly project updates to all project team members
- Assist in making business decisions relating to the implementation project
- Guide customers through Infor Nexus navigation and platform functionality and conduct Info new user training
- Engage management or leadership in other areas as needed to ensure customer success
- Lead transition of projects to account management
- Support process improvements in support of ACS’ company Goals and Objectives
Requirements:
- 3-5 years’ experience in 3PL/PO account management for global supply chain customers with strong operational knowledge of international supply chain
- 3-5 years 3PL implementation role with strong operational expertise
- Strong knowledge of MS Office (Excel, Outlook, Word, PowerPoint, etc.)
- Excellent communication (written and oral) and presentation skills
- 3-5 years’ experience of Infor Nexus portal and global operational usage
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